Showing posts with label call center job. Show all posts
Showing posts with label call center job. Show all posts

fidelity. does it run through your veins? (da who! version)

"basta ako, fidelity runs thorough my veins!"

yan ang lagi nilang naririnig sakin everytime they ask me if how faithful am i kay yaba.

"hanggang tingin lang naman ako pero hindi nila ako makukuha."

yan din ang lagi kong sinasabi pag may nakakapansin sakin na tumitingin sa iba.

pero recently, may narinig ako dito sa office na i set my mind off wondring kung bakit nya nasabi yun...

itago natin sya sa pangalang wtp_m. i know. maraming wtp_m dito sa office pero it's for you to know who she is.

before, very inlove ang lola mo sa boyfriend nya which hails from the land down under. pinoy ang lolo mo. piolo and angel ang eksena kung baga. kaso malayo kay piolo. uy, ang perfect lang! pero kulang nalang, itali na sila.

sa layo ng lolo mo, ayun. may napag-usapan lang kami ni wtp_m at sinabing, "gusto ko nang tumikim ng ibang putahe."

at marami ang nag-second the motion. at narinig ko rin na even si wtp_r, gusto narin tumikim ng ibang putahe.

si wtp_r (which is again, for you to find out), 2 years na sila ng boyfriend nya. mukhang smooth sailing naman ang relationship but there are times na he's venting out his sentiments about their relationship kay wtp_m. ayun, nagsama yung dalawa.

friend ko silang dalawa. i always remind them about the consequences that they can get from it and that they could also get into trouble.

but in the end, since matanda na tayo, i also tell them to follow what their heart might desire. kung san ka sasaya, dun ka. though masasaktan ka or you may hurt someone you love but then, your happiness would still count.

the only technique here, wag kang papahuli!

is this true?! (a follow-up)

i had just confirmed that the rumor about the ACS "tragedy" was true.

ACS had indeed let go of 900+ agents since the account that they had declared bankruptcy.

but based on the article that i've read on inquirer.net, some of the agents resigned voluntarily. it's really a good thing that they had accepted it that way.

another good thing that i've read is that the Commission on Information and Communications Technology (CICT) assured that there will be forthcoming jobs for those people who were separated from that company.

at least, the government is doing something with this issue. let's just hope that there would be a brighter future for those people since having a job is a necessity these days and that Christmas is also near.

for the complete details, please read the article below.

CICT ASSURES
Jobs for displaced BPO workers in ACS
By Lawrence Casiraya

INQUIRER.net

MANILA, Philippines -- The Commission on Information and Communications Technology (CICT) assured jobs will be forthcoming for nearly 900 ex-workers of call center firm Advanced Contact Solutions (ACS).

In an earlier statement, Trade Union Congress of the Philippines (TUCP) chief Ernesto Herrera urged the Department of Labor and Employment (DOLE) to address these displaced workers who were reportedly retrenched after its client PRC, a teleservices firm, declared bankruptcy.
CICT commissioner Monchito Ibrahim, however, clarified that not all of these workers were laid off.


"I've talked to the president of ACS myself and he indicated that this falls within the normal 20 percent attrition rate call centers experience every year," Ibrahim told INQUIRER.net.
The company employs around 4,000 workers spread throughout six facilities, including those located in Laguna and Batangas.


According to the TUCP, employees who lost their jobs represent one-fifth of ACS' workforce.
But Ibrahim said some of these workers have resigned voluntarily as part of the normal attrition routine in call centers.


"Our message to these people is that they should not worry because the industry still needs thousands of workers. They should be absorbed by other companies so long as they are competent," Ibrahim said.

Business Process Association of the Philippines (BPAP) chief Oscar Sañez, meanwhile, said such "changes in our client line up" is expected because of the current global economic crisis.
"Some US companies are being acquired by other companies, some are absorbing other companies and some are undergoing major restructuring or closing," he said in an e-mail response to INQUIRER.net.


"This means some of our clients will expand rapidly as they acquire more companies, outsource more and some clients are also downsizing or even closing. The client mix will change and we are anticipating that," he said.

But companies abroad will become more pressured to outsource to cut costs and improve efficiency during the crisis, the industry executive said.

"This is a good opportunity for the Philippine government to organize a more aggressive marketing campaign and more trade missions abroad," he said.


(PS: thanks to inquirer.net for the news and TL Dex for the link.)

is this true?!

i had just received a text message earlier from one of my collegues here at West saying that ACS (i don't exactly know if it is Advanced Contact Solutions or any other ACS-abbreviated contact centers) had just let go of 900+ agents?!

when i asked her what's the reason behind that and she said that she doesn't exactly know but it could be rooted on the fact that there's an on-going financial crisis in the US or that one of their biggest accounts had closed it's business on the outsourced company.

i just hope that there would be new windows of opportunities for those who had lost their jobs.

there's a spark of magic in your eyes...

days before last saturday, i had received an invitation stating that somebody will be celebrating his birthday at this place in Timog. once i read it, it got me thinking, "ang bongga naman nito, sa Timog pa gagawin yung party nya!".

but who am i not to accept the invitation? shouldn't i be proud of it that somebody is inviting me to his birthday? pagkain na, magiging bato pa. choosy pa ba ako?

so saturday, after shift, just met my yaba at Cybergate lobby then off we went to Timog.

at the bus, tawa kami ng tawa kasi it looked like we rented the bus. ang ingay! Dessa was like the tour guide and we are her students. reminds me of field trip days way back grade school and high school. then i told them, "why not plan a trip for the whole CS? kasya naman tayo sa isang bus. 45 agents lang tayo."

sagot nila, YOU WISH.

anyway, medyo comedy pa nga yung trip kasi pagbaba namin sa GMA-Kamuning, naglakad pa kami going to the place at para talagang field trip kasi puro sight seeing. of course, there's the GMA tower, yung lalaking naka-blue na tinitignan ni Dane, ang Adonis saka yung isa pang gay bar dun, at ang pagpose ni Maridel sa tapat ng Ibarra's.

after the long walk from Edsa going to almost near Imperial Palace, nakarating din kami.

Tramway Garden Buffet. i've been there before but i cannot remember when.

when we got there, at first nahihiya pa but then, we dig in ng bonggang-bongga! the food was great, there were a lot of choices. at sa sobrang dami, i can't explain how my stomach accomodated all the food i ate that time. after nun, drinking session na at i really had so much fun dahil hindi obvious sa kanila na tawa ako ng tawa. si betchai kasi eh!

anyway, you can view the pictures here.

but i really love this picture...


but then again, i know it too late but...



Pyzam Glitter Text Maker
Glitter Graphics Maker & MySpace Layouts




everyday people!

sa araw-araw na ginawa ni God, eto yung mga tipo ng tao na palagi kong nakakasama sa office...

Walang Calls
054 easy-easy lang.


Pag-walang calls
029 inaantok dahil kulang sa tulog.

or

037 oh tulog na talaga. (di ba allan saka dessa?)

pwede rin

013_a tsimisan kahit malayo sa isa't isa.

at minsan

101 may song and dance number pa.


but in times where the influx of calls is high..

006 panic mode na.

ang iba

045 may nahihilo na.

most of the time

035 galit sa caller. (tulad ko!)

at sa sobrang galit,

036 naiiyak na sa galit! (hmm...)

at kung minsan

030 nagtatapon na ng gamit (ang headset, jopay. wag ihagis!)

at merong pang...

081 nabibingi...


at pag naubos na ang calls,

065 avail nanaman. nakatanga ulit.


after a couple of hours

BREAK TIME!

ang iilan,

068 takbo agad sa cr. (si marilyn lang!)

ang iba naman

023 yosi muna sa baba (damputan nalang ng baga)

meron namang

027 nagpapahangin lang (daw!)

at meron ding

024 wala lang. loner kasi.


Kapag lunch naman...

061 ako. busog.

at pagkatapos kumaen,

028 tulog (madaming ganyan!)


pag bumalik na sa trabaho,

071 nanaman...




meron ding iba't ibang ugali ng tao dito.

084 may happy-go-lucky (like me!)

066 friendly (ako ulit!)

057 may conceited... hmp...

052 overconfident(in short mayabang...)

pero pag tinanong mo na about sa product,

011 wala nang masagot...

marami rin ang

002 pa-cute.

020 akala nila gwapo sila.

at ang pinaka sa lahat...

051 mga laitera... (si ron at si john!)



maraming eksena rin ang nangyayari dito sa office...

merong

056 nakita ang crush sa kabilang account

at meron pang akala mo nakatira sa north pole.

083 naiinitan daw.

pero pag binuksan na ang aircon...

069 nangiginig na sa lamig.



eto naman ang mga PTL

pag maganda ang ginawa,

070 good job!

at meron din

088 pala saway(nakikita lahat! hmp!)

at pag napagalitan tungkol sa agent stats,

041 umiinit ang ulo...

kulang nalang

076 patayin yung agent sa galit...



ang ahente naman...

kapag napagalitan,

014 nagpapalusot pa.

minsan

019 akala mo, hindi nila alam (nagmamaang-maangan ba!)


pag may sanctions to be issued eto ang nangyayari,

PIN 1:
085 stressed out

PIN 2:
075 nagiging robot

PIN 3:
082_02 kulang nalang, sumuka ng dugo at magpakamatay...

PIN 4:
074 good bye West.

isa sa mga dahilan ng pagkakaroon ng PIN?

087 NOSEBLEED! dahil sa EOP.




but at the end of the day,

032 napapaalam din sa isa't isa.

ang iba, hindi pa umuuwi agad sa bahay kasi

086 umiinom at naglalasing

at kapag nalasing na

089_b tatawagin si yui



pagdating sa bahay

095 tulog na ng mahimbing

pero ako...

110 hindi ako makatulog!!!