i had just received a text message earlier from one of my collegues here at West saying that ACS (i don't exactly know if it is Advanced Contact Solutions or any other ACS-abbreviated contact centers) had just let go of 900+ agents?!

when i asked her what's the reason behind that and she said that she doesn't exactly know but it could be rooted on the fact that there's an on-going financial crisis in the US or that one of their biggest accounts had closed it's business on the outsourced company.

i just hope that there would be new windows of opportunities for those who had lost their jobs.